Bank account number
Your account number can be seen directly in the application under the line “Valas Dinamis”. To do this, in the application at the bottom, click on the line “Show Account”.
Operations on the card and account (transaction history)
In the application at the bottom, click on the line “Show Account” > select the desired account> click on the “Select Period” button and select the month for which you want to see the transaction history.
Phone payment
In the application, select “Top Up” > “Phone Top Up” > enter the phone number in the form 08XX-XXXX-XXXX > select the desired amount of money (Pulsa Rp) that will go to the phone account.
Transferring currency between your accounts
Transfer (exchange) of currency between your accounts is carried out only using the Indonesian rupiah (IDR). For example, you cannot directly transfer from USD to EUR. You will have to do a double conversion in the application: USD > IDR > EUR.
Before exchanging currency, you need to go to the application settings (Services) and select “Register Forex Transactions” and click Next. By this action, we confirm that we will conduct currency transactions without any documents in the amount of up to 100,000 US dollars per month. Such confirmation must be done every month before the currency exchange.
To exchange currency, select “Transfer” > “My Permata Account”:
“You are transfering from” — select the account from which the money will be transferred.
“You are transferring to” — select the account to which the money will be transferred (target account).
“Amount” — transfer amount in target account currency.
If “My Permata Account” does not work (the program crashes), then you can select “Transfer” > “Account Number” and enter your account number. Your account number can be seen directly in the application under the line “Valas Dinamis” (the account number seems to be entered without leading zeros).
The exchange rate of PermataBank can be viewed in the application: go to settings (Services) and select “Exchange Rate”.
A more accurate exchange rate of PermataBank (Permata Currency Exchange Rates) is on the website, select the “Demand Draft” section: Currency Exchange Rates
Currency scheme and the website exchange rate:
IDR > USD
Demand Draft / USD / Sell
USD > IDR
Demand Draft / USD / Buy
IDR > EUR
Demand Draft / EUR / Sell
EUR > IDR
Demand Draft / EUR / Buy
Transfer limits
You can look here: Fee and Limit
Mobile cash
This feature allows you to withdraw cash from a Permata ATM using your phone without using a plastic card.
From the main menu, select “More” > “Mobile Cash” > “PermataBank ATM” > enter your phone number in the form 08XX-XXXX-XXXX > select the amount you want to receive at the ATM > check all the information entered and confirm.
We approach the Permata ATM > press the “Mobile Cash” button there > enter your phone number in the form 08XX-XXXX-XXXX > now you will need to enter the code from the SMS that will come to the phone > take your money.
Browser application
You can log into your account not only from a mobile application on your phone, but in a browser on the Internet. The browser app is called “PermataNet”: https://www.permatanet.com/
Support service
E-mail: care@permatabank.co.id
You can write in English. They usually reply within a day or the next day.